At Velvich, we are committed to delivering your orders safely and on time. Please read our Shipping & Delivery Policy to understand our shipping timelines, charges, and other related details.

1. SHIPPING CHARGES & DELIVERY TIMELINE

Shipping Charges:

• We offer free shipping on orders above [insert amount].
• A standard shipping fee of [insert amount] is applicable on orders below the free shipping threshold.
• Additional charges may apply for express delivery or deliveries to remote locations.

Delivery Timeline:

• Orders are processed and dispatched within [insert number] business days.
• Standard delivery takes [insert number] business days, depending on your location.
• Express shipping (if available) delivers within [insert number] business days.
• Delivery times may vary based on unforeseen factors such as weather conditions, strikes, or logistical issues.

2. ORDER PROCESSING & TRACKING

• Once your order is placed, you will receive a confirmation email with your order details.
• After dispatch, you will receive a tracking link via email or SMS to track your order status.
• Orders are not processed on public holidays and weekends.

3. SHIPPING LOCATIONS

• We currently deliver across India.
• Some remote areas may not be serviceable. If your location is unserviceable, we will notify you and initiate a refund if necessary.

4. DELAYED OR FAILED DELIVERIES

• If your order is delayed beyond the estimated delivery date, please contact our support team.
• In case of failed delivery attempts due to incorrect address or unavailability, our logistics partner may reattempt delivery or return the package to us.
• If a package is returned due to multiple failed delivery attempts, we will refund the order amount minus shipping charges.

5. DAMAGED OR MISSING ITEMS

• If you receive a damaged product or an item is missing, please report it to us within 10 days of delivery.
• Provide clear images of the damaged product and packaging for us to initiate a replacement or refund.

6. INTERNATIONAL SHIPPING (If applicable)

• We currently do/do not offer international shipping.
• International shipping costs and customs duties (if applicable) are the responsibility of the customer.
• Delivery timelines for international orders vary by location and customs clearance processes.

By placing an order on Velvich, you acknowledge and agree to this Shipping & Delivery Policy.