At Velvich, we strive to provide our customers with a seamless shopping experience. If you are not completely satisfied with your purchase, you may request a return, exchange, or cancellation as per the following policy.

1. RETURNS & EXCHANGES

Eligibility for Returns & Exchanges:

• Products can be returned or exchanged within 7 days from the date of delivery.
• Items must be unused, unwashed, and in original packaging with all tags intact.
• Return and exchange requests are applicable only for size issues, defective products, or incorrect items received.
• Certain products such as innerwear, accessories, and clearance sale items are not eligible for return or exchange.

How to Initiate a Return/Exchange:

• Visit the Returns & Exchanges section on our website.
• Enter your order details and reason for return/exchange.
• Our team will review the request and arrange for a pickup if eligible.
• Once we receive the returned product, a quality check will be performed before processing the exchange or refund.

2. REFUND POLICY

Refund Options:

• Prepaid Orders: Refunds will be credited to the original payment method within 4-5 business days.
• Cash on Delivery (COD) Orders: Refunds will be issued via store credit or bank transfer.
• Exchange Option: If you opt for an exchange and the desired product is unavailable, you may choose between a refund or store credit.

Refund Processing Time:

• Refunds are processed within 4-5 business days after the returned item passes quality inspection.
• The timeline for the refund to reflect in your account depends on the payment provider.

3. ORDER CANCELLATION POLICY

Cancellation by Customer:

• Orders can be cancelled within [insert number] hours of placement if they have not been shipped.
• Once shipped, cancellation is not allowed, but you may opt for a return after delivery.

Cancellation by Velvich:

• Velvich reserves the right to cancel orders due to reasons such as payment issues, stock unavailability, or fraudulent activity.
• If your order is cancelled, you will be notified, and a full refund will be processed.

4. OTHER IMPORTANT INFORMATION

• Return Pickups: Our logistics partner will arrange a pickup. If a pickup is unavailable in your location, you may be required to self-ship the item.
• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 2-3 days of delivery.

By shopping with Velvich, you acknowledge and agree to this Refund & Cancellation Policy.